RETURN & REFUND POLICY
Last Updated: July 25, 2026
Thank you for choosing Sunehla Deal.
We strive to deliver quality products and professional manufacturing services. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and order cancellations are accepted.
By placing an order with Sunehla Deal, you agree to this Policy.
1. Order Cancellation
Ready Stock Products
Orders for ready stock products may be cancelled before dispatch by contacting our customer support.
Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.
Custom Manufacturing / OEM / ODM / Private Label Orders
Custom-manufactured products are produced specifically according to the Buyer's requirements.
Accordingly:
Orders cannot be cancelled after production has commenced.
Advance payments are generally non-refundable once raw materials have been procured or production has started.
Design approvals, artwork approvals, and sample approvals are considered final.
2. Return Eligibility
Returns may be accepted only if:
The wrong product was delivered.
The product has a manufacturing defect.
The product was damaged during transit as a result of insufficient packaging.
The delivered quantity materially differs from the confirmed order.
All return requests are subject to verification and approval by Sunehla Deal.
3. Non-Returnable Products
Unless otherwise required by applicable law, the following products are not eligible for return:
Custom-manufactured products
OEM products
ODM products
Private Label products
Personalized products
Products made according to customer specifications
Clearance or liquidation items
Products damaged due to misuse, improper storage, alteration, or normal wear and tear
4. Return Conditions
To be eligible for a return, the product must:
Be reported within seven (7) calendar days from the date of delivery.
Remain unused wherever applicable.
Be in its original packaging.
Include all labels, accessories, and supplied documents.
Be accompanied by the original invoice or order details where reasonably requested.
Returns sent without prior approval may be refused.
5. Reporting Damaged or Incorrect Deliveries
If you receive damaged, defective, incorrect, or incomplete products, please notify us within seven (7) calendar days of delivery.
To help us investigate your claim, please provide:
Order number
Invoice copy (if available)
Clear photographs
Short videos showing the issue
An uninterrupted unpacking video, where available, showing the package being opened and the contents being inspected
Providing complete supporting evidence helps us resolve claims more quickly.
6. Inspection of Returned Products
All returned products are inspected upon receipt.
If the inspection confirms that the claim is valid, Sunehla Deal may, at its discretion:
Replace the affected product;
Repair the product (where applicable);
Issue a credit note; or
Process a refund.
If the inspection determines that the product does not qualify under this Policy, the return request may be declined.
7. Refunds
Approved refunds will generally be processed using the original payment method wherever practicable.
Where the original payment method cannot be used, refunds may be made through an alternative mutually agreed method.
Refund processing times may vary depending on the payment provider or banking institution.
8. Shipping Charges
Unless the return is due to our error or a verified manufacturing defect:
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the Buyer.
Where a return is approved due to our error, we may arrange return logistics or reimburse reasonable return shipping costs at our discretion.
9. International Orders
For international shipments:
Customs duties;
Import taxes;
VAT/GST;
Customs brokerage charges;
Port storage charges; and
Other destination country fees
are non-refundable and remain the responsibility of the Buyer.
Any refund approved by Sunehla Deal shall relate only to the eligible product value, unless otherwise agreed in writing.
10. Refusal of Unauthorized Returns
We reserve the right to refuse returns where:
The product has been used beyond reasonable inspection;
The product has been altered or damaged after delivery;
The claim is submitted outside the applicable reporting period without reasonable justification;
Required information is not provided; or
The return otherwise does not comply with this Policy.
11. Contact Us
For any return, replacement, or refund request, please contact us before returning any products.
SUNEHLA DEAL
110 FF, School Road, Khanpur South Delhi, Delhi – 110062 India
Email: support@sunehladeal.com
Phone: +91 9625439461
Please include your order number and a brief description of the issue to help us assist you promptly.