Privacy Policy
Last Updated: July 25, 2026
1. Introduction
Welcome to Sunehla Deal ("Company", "We", "Us", or "Our"). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit an inquiry, purchase products, request quotations, engage in OEM/ODM manufacturing, or otherwise interact with our business.
This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws. For users located outside India, we also endeavor to process personal data in accordance with applicable international privacy laws where required.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Identity of the Data Fiduciary
For the purposes of the Digital Personal Data Protection Act, 2023, Sunehla Deal acts as the Data Fiduciary.
Legal Name: M/s SUNEHLA DEAL
Proprietor: Mr. MD SHAHJAHAN
Registered Office: 110 FF, Khanpur Village, South Delhi, Delhi – 110062, India
GSTIN: 07LYDPS3099B1Z1
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Contact Information
Name
Company Name
Designation
Email Address
Mobile Number
Telephone Number
Billing Address
Shipping Address
Country
State
Postal Code
B. Business Information
For wholesale, distributor, OEM, ODM, export, and custom manufacturing inquiries, we may collect:
GSTIN
PAN
IEC
Business Registration Details
Company Profile
Trade References
Tax Identification Numbers
Authorized Representative Information
C. Order Information
When placing an order or requesting manufacturing services, we may collect:
Products ordered
Quantity
MOQ requirements
Product specifications
Manufacturing instructions
Artwork
Logos
Technical drawings
Packaging requirements
Delivery instructions
Purchase Orders
Quotations
Shipment details
D. Financial Information
Depending upon the payment method selected, we may collect:
Billing Information
Payment Confirmation
Transaction ID
Bank Account Details (where required)
Refund Information
Important:
We do not store your complete credit card or debit card details on our servers.
Payments are processed securely through authorized payment gateways and banking partners.
E. Website Usage Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Referral URL
Date & Time of Visit
Session Information
Cookie Data
Website Analytics
4. How We Collect Information
We collect information:
Directly from you
Through inquiry forms
Through quotation requests
During order placement
Through WhatsApp or Email communications
Through customer support interactions
Through cookies and analytics technologies
Through our website hosted on Odoo
Through trusted business partners and logistics providers where legally permitted
5. Purpose of Processing Personal Data
We process your information for legitimate business purposes including:
Responding to inquiries
Providing quotations
Processing orders
Manufacturing products
OEM & ODM services
Private Label projects
Quality control
Packaging
Shipping
Customs documentation
Export documentation
Invoice generation
GST compliance
Accounting
Customer support
Fraud prevention
Website improvement
Marketing communications (where permitted)
Legal compliance
Contract management
6. Lawful Basis for Processing
Where applicable under the Digital Personal Data Protection Act, 2023, we process personal data based on:
Consent
When you voluntarily:
Submit forms
Contact us
Subscribe to newsletters
Request quotations
Upload files
Create an account
Legitimate Business Purposes
Including:
Processing orders
Manufacturing products
Export documentation
Logistics coordination
Customer support
Business verification
Fraud prevention
Legal compliance
Legal Obligations
Including compliance with:
GST Laws
Income Tax Laws
FEMA Regulations
Customs Laws
Export Documentation Requirements
Accounting Standards
Other applicable laws
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze website traffic
Maintain security
Enhance user experience
You may disable cookies through your browser settings. However, some website features may not function properly.
8. Odoo Platform
Our website is powered by Odoo.
Certain information submitted through our website may be processed using Odoo's infrastructure and related services to provide website functionality, customer relationship management (CRM), quotation management, order processing, and other business operations.
Please note that Odoo may process certain technical information necessary to operate and secure the website. Such processing is governed by Odoo's own privacy and security practices where applicable.
9. Sharing of Personal Information
We do not sell your personal information.
We may share information only when necessary with:
Payment service providers
Banks
Shipping companies
Courier partners
Freight forwarders
Customs brokers
Government authorities
Chartered Accountants
Auditors
Legal advisors
IT service providers
Cloud hosting providers
Odoo service providers
Business partners involved in fulfilling your order
All such disclosures are made only to the extent necessary for business operations or legal compliance.
10. International Data Transfers
As we serve customers globally, your information may be transferred to or accessed from countries outside your country of residence for purposes including:
Export documentation
International logistics
Customer support
Cloud hosting
Payment processing
We take reasonable measures to ensure appropriate protection of personal data during such transfers.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards including:
SSL/TLS encrypted website connections
Secure servers
Role-based access controls
Password protection
Firewall protection
Secure payment integrations
Limited employee access
Regular software updates
Security monitoring
Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
12. Data Retention
We retain personal information only for as long as necessary to:
Complete transactions
Fulfill contracts
Provide customer support
Meet legal obligations
Maintain accounting records
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymized, subject to applicable legal retention requirements.
13. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent (where processing is based on consent)
Request information regarding data processing
Lodge a grievance
Opt out of marketing communications
To exercise your rights, please contact us using the details provided below.
14. Children's Privacy
Our website and services are intended for business users and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The updated version will be published on this page with the revised "Last Updated" date.
Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.
17. Grievance Officer & Contact Information
If you have any questions, requests, or grievances regarding this Privacy Policy or our processing of personal data, please contact:
Grievance Officer: Mr. MD FAIZAN RAZA
Registered Office: 110 FF, School Road, Khanpur, South Delhi, Delhi – 110062 India
Email: legal@sunehladeal.com
Phone: +91 9625439461
We endeavor to acknowledge privacy-related grievances within 48 hours and resolve them within 30 calendar days, subject to the complexity of the request and applicable law.